Terms of supply

The terms on which Lead Foundry supplies enquiries to brokers, covering acceptance, fortnightly invoicing, the replacement guarantee, exclusivity and how disputes are handled.

How does billing work?

Brokers are invoiced fortnightly for the enquiries they accepted in that period. There is no retainer, no subscription, no platform fee and no minimum spend. Credits for invalid enquiries are applied to the next invoice.

When can an enquiry be credited back?

Wrong number, fake name and duplicate enquiries are credited back. Disputes are filed in the broker portal and reviewed within one business day, with the credit applied to the next fortnightly invoice. An enquiry that simply does not answer the phone is not eligible: verification evidences that the contact details and consent are real, not that the prospect is available when you call.

What does exclusivity mean in these terms?

Every enquiry is sold to exactly one broker and is never resold, recycled or shared. This is a permanent term of supply rather than a time-limited exclusivity window, and it applies whether or not the buying broker works the record.

Can a broker leave?

Yes. There is no minimum term and no lock-in. A broker can pause or stop accepting enquiries at any time and billing stops the same day. Any enquiry already accepted before that point remains payable on the next invoice.

Frequently asked questions

How does billing work?

Brokers are invoiced fortnightly for the enquiries they accepted in that period. There is no retainer, no subscription, no platform fee and no minimum spend.

When can an enquiry be credited back?

Wrong number, fake name and duplicate enquiries are credited back. Disputes are filed in the broker portal and reviewed within one business day, with the credit applied to the next fortnightly invoice.

Is there a lock-in period?

No. There is no minimum term. A broker can pause or stop accepting enquiries at any time, and billing stops the same day.