Current operational status of enquiry delivery and the broker portal. If delivery is degraded, it is stated here and affected brokers are contacted directly rather than left to notice.
Anything that stops a verified enquiry reaching the broker who bought it, or that stops a broker reaching the portal to set caps, review records or raise a dispute. Enquiries held for manual review are not an incident: that is the verification process working.
Affected brokers are contacted directly rather than left to notice a quiet week. Enquiries captured during an outage are not lost: they are held and delivered once routing recovers, and anything that arrives outside the window a broker can reasonably work is credited rather than billed.
No. An enquiry held during an outage is still sold to exactly one broker when it is released. Nothing is re-routed to a second buyer to clear a backlog, because that would break the one term the whole model rests on.